Refund & Cancellation Policy

Last updated: 1st November 2025

At ClayPixel.com, we follow a transparent and fair refund and cancellation policy. By using our services, you agree to the terms outlined below.

Our services include web design, development, UI/UX, branding, and other digital services, which are customized and project-based in nature.

Clients may request project cancellation by providing written notice via email.
If cancellation is requested before the project has started, a refund may be issued after deducting administrative charges, if applicable.
If cancellation is requested after work has begun, the client will be charged for the work completed up to that point.

Payments made for completed work, milestones, or active projects are non-refundable.
No refunds will be provided for delays caused due to lack of communication, content, or approvals from the client.
In case a refund is approved, it will be processed within 7–10 business days to the original payment method.

All advance or booking payments are non-refundable, as they are used to reserve time and resources for the project.

Any third-party expenses such as domain registration, hosting, plugins, or software licenses are non-refundable once purchased.

Clients are encouraged to contact us directly to resolve any payment-related concerns before raising a dispute with the payment gateway or bank.

We reserve the right to update or modify this policy at any time. Any changes will be effective immediately upon posting on this page.

8. Contact Information

For any questions regarding this Refund & Cancellation Policy, please contact:

ClayPixel.com
Email: info@claypixel.com
Phone: 7382492923
Website: www.claypixel.com